Soratech Releases AI Agent Solution for 24/7 Customer Support

To help Small and Medium Enterprises (SMEs) optimize operating costs and elevate customer satisfaction, Soratech today officially unveiled its next-generation AI Agent Customer Support solution.

Key Highlights of the Solution:

1. Practical Multilingual Capability: Resolves user queries dynamically in English, Japanese, and Vietnamese using advanced natural language processing.
2. Omnichannel Integration: Seamlessly embeds into corporate websites, internal knowledge bases, or popular chat channels like LINE and Zalo.
3. Data Security: Securely hosted within a private cloud container, guaranteeing complete confidentiality of company documents and chat histories.

The AI Agent solution has been successfully piloted with three e-commerce and logistics partners in Tokyo and Ho Chi Minh City, automating over 70% of common FAQs within the first month of deployment.